Open a ticket
Opens a support ticket with a first message. Upload any files first with POST /v1/attachments and pass their IDs in attachments.
This endpoint is rate limited. Too many requests return 429.
Authorizations
Send your API token as Authorization: Bearer <api-token>.
Query Parameters
Run the request in the context of a team you belong to, instead of your personal account. 24-character hexadecimal ID.
^[0-9a-fA-F]{24}$Body
At most 9 words.
The first message.
TECHNICAL, BILLING, MIGRATION, REPORT, FEEDBACK Whether support may look at your code to help.
Attachment IDs from POST /v1/attachments.
3IDs (_id) of the apps the ticket is about.
IDs of the databases the ticket is about.
IDs of the domains the ticket is about.
IDs of the object storage buckets the ticket is about.
IDs of the DNS zones the ticket is about.
IDs of the mail servers the ticket is about.
IDs of the virtual machines the ticket is about.
IDs of the AI workspaces the ticket is about.
Response
The ticket was opened. The response can include additional fields not listed here.
OPEN: waiting for support. ANSWERED: support replied. PENDING: support is working on it. UPGRADE_REQUIRED: support says it needs a plan upgrade. CLOSED: closed.
OPEN, ANSWERED, PENDING, UPGRADE_REQUIRED, CLOSED TECHNICAL, BILLING, MIGRATION, REPORT, FEEDBACK ID of the account that owns the ticket.
For team tickets, ID of the person who opened it.
ID of the account's subscription plan when the ticket was opened.
